Community Development in Anyar Village, Bayan District, North Lombok Regency
“Implementing Excellent Public Services Through Development of Public Service Standards”
Prof. Dr. Anna Erliyana, S.H., M.H
Anyar Village is located in Bayan District, North Lombok Regency, West Nusa Tenggara, which takes about two hours of driving by road from the City of Mataram. Inhabited by 3000 residents with the number of families around 1,000, the majority of its population work as farmers with the majority level of education is high school graduates. Anyar village, which holds the main traffic of one of the leading tourism on the island of Lombok, namely Sendang Gile Waterfall and other landmarks. It has a cold temperature because it is located in the highlands, though the place is quite accessible.
There are several problems related to public services which often occur in Anyar Village such as lack of public complaints, public awareness of the importance of public services, continuing delays and uncertainty over the period. Certainty in service is a fundamental matter. This is closely related to procedures that must be known by all levels of society, so that it does not become a confusion for the community. Another thing that becomes a problem is related to the period of time, oftentimes there are some unnecessarily prolonged services that are rather time and energy consuming in the use of services. This situation is exacerbated by geographical condition that is separated and a considerable distance from the village office, the distance between village office and the district office, and the district office with a service center in this case is the Regency Civil Registry Office. Delays often occur when relevant officials are not in office so that the administrative process is often hampered, this has an impact on the longer service process. Even though the people’s need for matters related to their population and civil events such as the death, birth and so on must be resolved immediately.
Lack of socialization of procedures regarding services often confuses people as the service users. Conditions like this can make irresponsible parties use the opportunity to carry out maladministration actions such as illegal levies, corruption, collusion and nepotism. Public service standards are things that become a measure and indicator of public services. The flow of information that will make the community can participate in supervising and evaluating all actions taken by service providers in providing services. It is hoped that the community can find out what to do when things go beyond the standard of service they should get.
In relation to the various problems that are presented above, the form of solutions that will be provided in the form of assistance to the village government to develop public service standards, accompanied by socialization and active involvement of the community in developing service standards. Considering the community as an object and user, the solution will provide public service certainty to the community, as subject to various related regulations:
- Law of the Republic of Indonesia Number 25 of 2009 concerning Public Service
- Republic of Indonesia Law Number 24 of 2013 concerning Citizen Administration
- Republic of Indonesia Law Number 5 of 2014 concerning State Civil Apparatus
- Government Regulation Number 96 of 2012 concerning Implementation of Law Number 25 of 2009 concerning Public Service
- Presidential Regulation Number 76 of 2013 concerning Management of Complaints of Public Services
- Regulation of the Minister of Empowerment of State Apparatus and Bureaucratic Reform No. 36 of 2012 concerning Guidelines for Preparation, Determination and Application of Public Service Standards
- Regulation of the Minister of Home Affairs Number 2 of 2017 concerning Minimum Village Service Standards
